Do I need to install software?
A: No, you do not need to download or install any software from KGVIP. You can participate directly on our website.
Deposits and Withdrawals
How about minimum and maximum deposits?
A: The minimum deposit amount is $10 USD (or currency equivalent) and the maximum deposit is $5,000 USD.
What kind of deposit methods acceptable?
A: You can deposit funds through online banking, credit/debit card (via Paysafe and MoneyMatrix), bank payment, WeChat Pay and other methods.
How long does it take to deposit?
A: Most deposits are instant with the funds immediately crediting to your account. Should you experience any delay, please contact the KGVIP customer support team. By bank transfer, the relevant department will handle and credit to your account within 10 minutes after receiving your payment.
Are there any fees?
A: KGVIP do not charge any fees however, your bank may charge fees for deposits or withdrawals including trnasactions on other currencies. KGVIP have no control over these fees.
Any limit to a minimum and maximum withdrawal per day?
A: Minimum withdrawal is $20 USD (or currency equivalent) up to $25,000 USD (or currency equivalent) per transaction. Withdraw up to five times a day. Some withdrwawals may be subject to receipt of personal due diligence documents.
How long does it take to withdraw a fund?
A: Our withdrawal process is fast and efficient - from the beginning of your application for withdrawal, it usually takes less than 2 hours for the remittance. If your withdrawals happens to coincide with our or our banks' system maintenance, the process may take a little longer however, we will do everything to ensure you receive your funds as soon as possible.
Main Wallet and Sub-wallet
What are main wallet and sub-wallet?
A: Your main wallet is KGVIP website's main capital account. All the funds will enter the main wallet and all withdrawals will be subtracted from the main wallet as well. A sub-wallet is essentially the wallet of each game type or provider. If a player wants to participate in a game, he/she needs to transfer funds from the main wallet to the sub-wallet of the game. For withdrawals, the player needs to transfer funds back to the main wallet and request a withdrawal from the main wallet.
How to transfer a fund from a main wallet to a sub-wallet?
A: Go to "Cashier", select "From Main Wallet", and "Transfer to Sub-wallet", enter "Amount", click on "Transfer" button.
How to transfer a fund from a sub-wallet to a main wallet?
A: Go to "Cashier", select "From Sub-wallet", and "Transfer to Main Wallet", enter "Amount", click on "Transfer" button.
While we would love to support all types of internet browser, We regret to say that the KGVIP website may not display properly in all browsers. We recommend the following browsers:
- Internet Explorer
Why do you need to verify my identity?
A: When you open an account with an online gambling company, the company needs to check who you are. It does this for three main reasons:
- to check you are old enough to gamble
- whether you have self-excluded from gambling
- to confirm your identity.
We can often do this by looking at databases that hold a range of information about people and matching that with the information on your account.
There may be occasions when this information is not enough to be sure who you are. For example, if information has been spelt wrongly or people with similar names live at the same address. In these situations you may be asked to provide copies of documents that prove who you are. This could include passports, driving licences and household bills.
Source of Wealth
Why do I need to provide my source of wealth information?
In line with our licence requirements, we may need to establish how you have funded your gambling account. In order to do this, you may be required to provide more information on how you have accumulated your deposited funds. (If this information has been requested, we are unable to process any withdrawals from your account until the process is completed, so please do not hesitate to contact us if you have any questions about this – we’re here for you and always happy to help). We understand that this involves sharing sensitive data with us so please be assured your information is kept confidential and safe with us - we never share it with unauthorised third parties.
What security checks do you perform?
A: In order to provide our Customers with the safe and secure environment which they come to expect from a trusted gaming site we are constantly on the lookout for any fraudulent activity to ensure the integrity of KGVIP site is secured. Customers are only allowed to register for one account and we perform random security checks to maintain system integrity and fairness. If we find any customers engaging in deceptive practices, we will close their accounts immediately. As per the terms of our licenses and the terms and conditions of our business, funds received through deception may be confiscated and/or retrieved.
How do you ensure safety & fairness?